Why HubSpot Service Hub?
In the last episode of HubHeroes, we unpacked what customer delight is, how wildly important it is to your business, and how everyone in your company – leadership, marketing, sales, and service – all have their parts to play in making it happen. Whew! Yeah, we covered a lot. 🔥
In the last episode of HubHeroes, we unpacked what customer delight is, how wildly important it is to your business, and how everyone in your company – leadership, marketing, sales, and service – all have their parts to play in making it happen.
Whew! Yeah, we covered a lot. 🔥
This week, we're now bringing the technology side of the customer delight conversation into the mix, because HubSpot Service Hub is the platform that can help you 10X your ability to delight your customers by making the service side of your business much more streamlined and effective.
HubSpot Service Hub provides service teams with a powerful suite of tools that not only help them deliver better outcomes for your clients and customers, but also enables them to enjoy their job more – from ticketing, live chat, and playbooks, to the ever-popular knowledge base, customer feedback surveys, and full CRM integrations. (And that's barely scratching the surface of its full capabilities.)
But what are the true capabilities of the HubSpot Service Hub? And, if you're serious about future-proofing your business by prioritizing customer delight, is it the right investment for you? To answer those questions (and many more), we're joined this week by HubSpot Product GTM Specialist Eric Brenner.
WE ALSO TALK ABOUT ...
- What HubSpot Service Hub really is, for those who have heard of it but maybe don't know a ton about the platform itself.
- How the HubSpot Service Hub "completes the suite" of HubSpot Hub products, and why that is so important.
- The key features and benefits of HubSpot Service Hub you need to know about it – and we dig beyond the usual product descriptions.
- If you're considering HubSpot Service Hub, we dig into who it's right for and what may make it not the right fit for you.
- The undeniable and almost under-appreciated power of the HubSpot Knowledge Base in Service Hub, and the different ways it can be used.
- If you're thinking about moving to HubSpot Service Hub from another service platform, Devyn gets honest about the dos and don'ts of migrating to HubSpot Service Hub.
- What you need to know about ticketing in the HubSpot Service Hub.
We also talk about our favorite features, what folks often get wrong about the platform, and so much more ... trust me, you've just gotta tune in to experience all of the HubSpot Service Hub goodness we cover.
Creators and Guests
Host
Devyn Bellamy
Devyn Bellamy works at HubSpot. He works in the partner enablement department. He helps HubSpot partners and HubSpot solutions partners grow better with HubSpot. Before that Devyn was in the partner program himself, and he's done Hubspot onboardings, Inbound strategy, and built out who knows how many HubSpot, CMS websites. A fun fact about Devyn Bellamy is that he used to teach Kung Fu.
Host
George B. Thomas
George B. Thomas is the HubSpot Helper and owner at George B. Thomas, LLC and has been doing inbound and HubSpot since 2012. He's been training, doing onboarding, and implementing HubSpot, for over 10 years. George's office, mic, and on any given day, his clothing is orange. George is also a certified HubSpot trainer, Onboarding specialist, and student of business strategies. To say that George loves HubSpot and the people that use HubSpot is probably a massive understatement. A fun fact about George B. Thomas is that he loves peanut butter and pickle sandwiches.
Host
Max Cohen
Max Cohen is currently a Senior Solutions Engineer at HubSpot. Max has been working at HubSpot for around six and a half-ish years. While working at HubSpot Max has done customer onboarding, learning, and development as a product trainer, and now he's on the HubSpot sales team. Max loves having awesome conversations with customers and reps about HubSpot and all its possibilities to enable company growth. Max also creates a lot of content around inbound, marketing, sales, HubSpot, and other nerdy topics on TikTok. A fun fact about Max Cohen is that outside of HubSpot and inbound and beyond being a dad of two wonderful daughters he has played and coached competitive paintball since he was 15 years old.
